Transport a car that doesn't run

Not running and not rolling are different problems

A car with a failed engine may still roll and steer. Locked wheels or damaged suspension need a different assessment. Explain these details when requesting your quote so the transport arrangements can be checked before you book.

What to tell us about your car

Have these details ready when discussing the move:

• The make, model and pickup and delivery locations.
• Whether the engine starts and the car can move under its own power.
• Whether the wheels turn freely, the steering works and the brakes operate.
• Whether keys are available.
• Any damage, fluid leaks, low clearance or modifications.
• Access at each end, including narrow driveways or limited loading space.

If you are unsure about something, say so. Photographs may help explain the condition, but they do not replace a suitability check.

Requesting transport

Use the vehicle quote form and identify the car as non-drivable. Give the team the condition and access details above when discussing the move.

Before booking, confirm that the proposed arrangement suits the vehicle, where collection and delivery will take place, and what preparation is required. Describe a car that can roll but cannot drive as non-running.

What affects the quote?

The route is only part of the picture. Vehicle size, condition, access and any additional handling can affect the transport arrangement and price. Provide those details upfront rather than relying on a quote for a different vehicle or a running car on the same route.

For wider information about our service, visit Move My Car's interstate car transport overview.

Before collection

Confirm the collection arrangements and preparation instructions with the team before the vehicle is moved. Tell them if its condition or access has changed since the quote, and ask about anything you are unsure of before collection day.